About Mobility Palace
Mobility Palace Mission Statement
Our Mission
At Mobility Palace, we believe our relationship with you begins from our first interaction. More than just selling top-tier Wellness & Mobility products, we are an educational resource dedicated to enhancing both your physical and mental well-being.
Core Values Guiding Us
- Uncompromising Excellence: We strive for excellence in every aspect – from customer service to website design. Holding ourselves to the highest standards is our norm.
- Entrepreneurial Spirit: We foster leadership, encouraging our team to take ownership and blaze their paths. We're not just developing employees; we're cultivating leaders.
- Boldness: We empower our team to embrace new experiences and apply their learnings innovatively within our business. Self-belief is key.
- Swift and Thoughtful Action: We address challenges quickly, efficiently, and thoughtfully, ensuring prompt resolution.
- Continuous Improvement (Kaizen): We advocate for constant self-improvement, inspiring our leaders to evolve continually in all life facets.
Our Responsibilities
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To Our Customers: You are our priority. We're committed to providing an outstanding customer experience from start to finish. Our high-quality products are matched by our dedication to offering health-related education, helping you make informed decisions for optimal product use.
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To Our Employees: We value and respect each individual, rewarding dedication and promoting professional growth. Fair compensation, a meritocratic culture, and excellent benefits are cornerstones of our commitment to our team.
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To Our Brand Partners: We're committed to promoting products that align with our values. Our approach is organized, efficient, and responsive, ensuring smooth collaborations and immediate resolution of any issues.
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To The Global Community: We believe in the power of personal growth. Every team member at Mobility Palace is encouraged to reach their full potential, positively impacting everyone they interact with.
Core Values
- Meritocracy: We value ideas and solutions based on their merit. Promotions and opportunities are earned through proven excellence.
- Relentless Pursuit of Excellence: We're dedicated to providing the best experience for our customers, characterized by rapid response, expert knowledge, and availability seven days a week.
- Entrepreneurial Freedom: Our team enjoys autonomy, fostering confidence and bold decision-making.
- Boldness and Excellence: We encourage taking smart risks and striving for the highest potential.
- Continuous Learning: A significant part of each day is dedicated to learning and skill enhancement, fostering continuous personal and professional growth.
Our Commitment
We look forward to serving you with a team marked by professionalism, respect, and excellence. At Mobility Palace, every interaction is an opportunity to make your day better.
Our Mobility Experts
Ready to help you with all your questions. Don't hesitate to call us.
Ordering and Shopping FAQs:
How do I place an order on your website?
To place an order, simply browse our products, select the items you want, and click the "Add to Cart" button. When you're ready to complete your purchase, go to your shopping cart, review your selections, and click "Checkout" to enter your shipping and payment information.
Can I make changes to my order after it's been placed?
We aim to process orders quickly. If you need to make changes, please contact our customer support team as soon as possible. We'll do our best to assist you.
Is there a minimum order amount for purchases?
No, we do not have a minimum order amount. You can order as little or as much as you like.
Do you offer bulk or wholesale discounts?
Yes, we offer bulk or wholesale pricing for larger orders. Please contact our sales team for more information and a customized quote.
Are there any promotions or discounts available?
We regularly run promotions and discounts. Be sure to check our website and subscribe to our newsletter to stay updated on the latest deals.
Shipping and Delivery FAQs:
What are your shipping options and delivery times?
Your order will arrive within 4 to 7 days on average (always free shipping). For more information please visit our Shipping Policy page.
How much does shipping cost?
Our shipping is always FREE for orders above $300. So for the most product prices you see on the website are the final prices for your order.
Do you offer international shipping?
No, unfortunately we cannot offer international delivery at this time. We only ship in the USA.
Can I change my shipping address after placing an order?
If your order hasn't shipped yet, you may be able to change the shipping address. But most of the times the order is already shipped so when that's the case you can't change the shipping address. Please contact our customer support team for assistance.
What should I do if my order is delayed or missing?
If your order is delayed or missing, please reach out to our customer support team, and we will investigate the issue and provide a solution.
Returns and Refunds FAQs:
What is your return policy?
Our return policy allows you to return most items within 30 days of receiving them. Please visit our Returns & Refunds page for detailed information and instructions.
How do I initiate a return or exchange?
To initiate a return or exchange, log in to your account, go to your order history, and follow the instructions provided there. If you checked out as a guest, please contact our customer support team for assistance.
Is there a return shipping fee, and who covers it?
Return shipping fees may apply, and the responsibility for covering these fees varies depending on the reason for the return. Please refer to our Returns & Refunds page for specific details.
What is your refund process, and how long does it take?
Once we receive your returned item, we will inspect it and process your refund within 7 business days. The timing of the refund may vary depending on your payment method and financial institution.
Can't find the answer to your question?
Phone: +13072434990
Email: info@mobilitypalace.com
Legal business name: C.A. stores LLC
DBA: Mobility Palace
Business Hours: Monday-Friday
9AM - 6PM CT
Outside of Business hours please e-mail: info@mobilitypalace.com